Gnetics

Frequently asked questions about orders and shipping

In this section you will find the answer to the most frequently asked questions sent by our customers regarding the correct use of Gnetics, shipping (payment, confidentiality…) guarantees, etc. If you have any question you cannot find an answer to in this section or anywhere else on this website, please contact us on our live chat and we will be glad to assist you.

3. About orders and shipping

1) If I have any questions or problems, can I contact you? How?

Yes, you can contact us by e-mail: en@500cosmetics.com

2) What payment methods do you use?

We provide all possible facilities for you to purchase our extender the most convenient way. You can make your payment with your credit card, cash on delivery and Western Union. This way we make sure you find the most suitable way for you.

 

3) Do you give credit facilities?

No. Although, if you pay with your credit card (Click&Buy) you can ask your bank to finance the purchase in 3, 4 or 5 payments.
* The credit card payment platform Click&Buy has got certificates that guarantee its safety and reliability as a payment method.

4) What information will appear on my credit card bill?

If you pay with your credit card, only the name of the payment platform we use to process your purchase with total safety (Click&Buy) will appear. There will be no reference to the product or its use whatsoever. Anonymity, privacy and discretion are our hallmarks and top priorities.

5) Will I have to make further payments?

No, it is only one payment.

6) How long will it take for me to receive the information and the device?

Within Europe, 5-7 days and 10-12 outside Europe.

7) Is the shipping discreet?

Our product is very discreetly shipped, making it impossible to identify the content of our packages. You will not find any sign or reference to the product in the packaging that may evidence what’s inside. Both for you and for us, discretion is essential.

8) Will all my personal data be kept private?

Absolutely. We will not disclose or commercialize your personal information. We will only use it to make the purchase transaction safe for both parties.

9) Is it safe and confidential to buy online?

The safety of online purchases is totally guaranteed. Besides, either if you pay with your credit card or through any other payment method your purchase will be totally safe since your data will be absolutely confidential. We use top safety payment platforms to preserve your personal data.